Consumer Rights

Before any paid commitment, users should have clear information about price structure, included services, and relevant limitations.

Final terms, cancellation conditions, and refund rules should be presented before payment is initiated.

Users can submit complaints through the official support channel listed on the Legal page.

Operational targets for response and resolution should be documented internally and monitored.

Consumer-facing flows should remain aligned with EU distance-service transparency expectations and Romanian consumer protection requirements.

Where applicable, users may escalate unresolved consumer matters to ANPC channels in Romania.

Cancellation windows, eligibility, exceptions, and refund timing must be clearly disclosed in final production terms.

This policy section is a placeholder until legal and business policy text is finalized.

Legal and support contacts are centralized in the Legal page.

For traceability, complaint submissions should include date, booking or inquiry reference, and contact details.